Customer satisfaction is very important to us at Southern Africa Distribution. If you are not completely satisfied with your purchase, we are here to help.
30-Day Money-Back Guarantee
We offer a 30-day 100% money-back guarantee for retail customers. If you are not satisfied with your purchase, you may return the product within 30 days of receiving it.
Refunds cover the product price only, and do not include shipping costs.
Eligibility for Returns
To qualify for a return:
- The return request must be made within 30 days of delivery
- The product must be unused or in reasonable condition
- The product must be returned in its original packaging where possible
Defective or Damaged Products
If you receive a defective or damaged product, we will gladly replace it at no additional cost. Please contact us as soon as possible so we can arrange a replacement.
Refund Process
Once we receive and inspect the returned product:
- Your refund will be processed
- Refunds will be issued using the original payment method where possible
Processing times may vary depending on your payment provider.